A very common question that people often asked…
What’s the difference between integrating directly with a bank versus integrating an online payment gateway?

First of all, you need to know both definitions to understand their advantages. So here we are going to lay it out to you so that you will have a better picture of each options.

Sign Up Process

MOLPay Gateway

One sign up process to obtain all payment channels including;

and more..

Bank

Credit card and standalone online banking channel of the respective bank only. Merchant would need to sign up individually with the other banks to obtain their respective payment channel

Application Approval

MOLPay Gateway

Within 5 working days or immediate for urgent case

Bank

A few weeks to a few months

Integration

MOLPay Gateway

Provides easier integration on any e-commerce platform

and more..

Bank

Not supported on major e-commerce platforms.

Shopping
Cart

MOLPay Gateway

Supports multiple shopping cart (via in house plugin)

and more..

Bank

No plugin provided for shopping carts

Mobile compatibility

MOLPay Gateway

Mobile compatible via our SDK integration for Mobile application (Supports iOS and Android). Also compatible for mobile browser view

Bank

May not have SDK for mobile app and not all bank page are mobile browser compatible.

Customization

MOLPay Gateway

Provides opportunity to perform customization on payment page to cater to merchant’s need.

Bank

Does not allow customization (or will incur charges).

Unique channels

MOLPay Gateway

Offers unique channel that no other banks or even gateway could offer such as MOLPay Cash 7-Eleven, E-Pay (Petronas cash payment), BCard Point redemption, MOLPoints channel, etc.

Bank

N/A

Update and availability

MOLPay Gateway

Constant update on all shopping cart plugins, and new E-Commerce platforms as well as constantly offering new payment channels and features.

Bank

Rarely has new updates and new payment features.

Browser compatibility

MOLPay Gateway

MOLPay performs frequent update to make sure that our service is always compatible with all web browser (Both web base browser & Mobile browser)

Bank

May sometimes work only for older browser version due to lack of update.

Cancellation

MOLPay Gateway

MOLPay will handle and track all Cancellation/refund of transaction with banks directly

Bank

Merchant would need to initiate the refund with bank and track individually.

Chargeback

MOLPay Gateway

MOLPay will handle all dispute/chargeback with Bank directly. (merchant to furnish any needed documents)

Bank

Merchant would need to handle all chargeback/dispute with bank personally (would require manpower and knowledge of chargeback)

So we hope you have a better understanding by now.. If not, we are just a phone call away!